The terms that apply to Lot Logic CRM subscriptions.
Last updated: October 7, 2026
These Terms of Service ("Terms") govern your use of the Lot Logic CRM software and related services (the "Service") provided by Lot Logic CRM ("Lot Logic", "we", "us"). By subscribing to or using the Service, the dealership you represent ("Dealer", "you") agrees to these Terms. If you have signed a Dealer Subscription Agreement with us, that agreement controls where it differs from these Terms.
Lot Logic provides a hosted CRM for automotive dealers, including lead capture from listing sites, a daily follow-up task cadence, one-click call, text and email with activity tracking, AI-assisted responses, lead distribution among your salespeople, and reporting. The Service runs on third-party hosting, telephony, email, payment and AI providers. We may improve or change features, and will give 30 days' notice before removing a core feature.
Both plans include unlimited users at one rooftop. Plans include a fair-use allowance for text messages and call minutes appropriate to normal one-to-one sales follow-up. If you exceed your plan's lead limit in two consecutive months, we will bill $0.35 per new lead over the limit for the second month and every following month that is over the limit, without further notice. Starter dealers may instead upgrade to Pro at any time.
Subscriptions are billed monthly, in advance, to the payment method on file, on the same calendar day each month. Your subscription renews automatically each month until you cancel. Prices exclude applicable sales taxes, which are added where required. If a payment fails, we will notify you and retry; if the balance remains unpaid 10 days after notice, we may suspend the Service until it is paid. We may change prices with 30 days' written notice, effective on your next billing date after the notice. Please contact us before disputing a charge with your bank.
Free first month. New subscriptions include a free first month to cover account setup; your card is saved at signup and the first monthly charge happens when the free month ends. The free month is conditioned on paying for the month that follows it. If you cancel before your first paid billing date, or your first monthly charge fails and remains unpaid 10 days after notice, you owe the regular monthly fee for the free month, and we may charge that amount to the payment method on file.
You may cancel at any time from your billing portal or by emailing [email protected]. Cancellation takes effect at the end of the current paid month and no further charges are made. Fees already paid are non-refundable, including for partial months, except where required by law. Upgrades from Starter to Pro take effect immediately with a prorated charge; downgrades take effect on the next billing date. We may end the Service with 30 days' notice for any reason and will refund any prepaid fees for time after the end date, or immediately if you materially breach Sections 6 or 7.
You own your customer, lead, vehicle and message data ("Dealer Data"). We use Dealer Data only to provide and support the Service, never sell it, and never share it with other dealers. On request during your subscription or within 30 days after cancellation, we will provide a CSV export of your contacts and notes. We may delete Dealer Data 60 days after cancellation, except where we must keep it by law. See our Privacy Policy.
You are responsible for having the consent required by the Telephone Consumer Protection Act, CAN-SPAM, and applicable state law before texting, calling or emailing anyone through the Service. You will not override STOP or unsubscribe requests, which the Service honors automatically, and will not use the Service for bulk, purchased-list or unsolicited messaging. Business texting requires carrier (A2P 10DLC) registration under your own business name; you will provide accurate information for it. You will defend and indemnify Lot Logic against claims arising from your messages, calls or breach of this section.
You will not resell, copy, reverse-engineer or share access to the Service outside your rooftop, or use it for anything unlawful. You are responsible for your users and their logins. Lot Logic owns the Service, its software, templates and workflows; you receive a non-exclusive, non-transferable right to use it during your subscription.
We use commercially reasonable efforts to keep the Service available and to answer support email within one business day. Except as stated in these Terms, the Service is provided "as is." We do not guarantee any number of leads, appointments or sales, or that AI-generated messages are error-free - you are responsible for reviewing your communications. Neither party is liable for lost profits or indirect, incidental or consequential damages, and Lot Logic's total liability is limited to the fees you paid in the 3 months before the claim.
These Terms are governed by the laws of the state where Lot Logic's principal place of business is located, and disputes will be heard in the state or federal courts serving the county where Lot Logic's principal place of business is located. We may update these Terms by posting a new version on this page and, for material changes, by emailing you at least 30 days in advance. Notices to us go to [email protected].
Lot Logic CRM - [email protected]